Return Policy
1. Right to Return
You have the right to return products within 14 calendar days from the date of delivery, without providing a reason.
2. Return Conditions
To be eligible for a return, the product must:
- Be in its original condition (unused, unwashed, free of damage, and without any scent).
- Include all original tags and packaging.
- Personalized items (e.g., custom prints) are non-returnable.
3. Return Process
- Fill out the return form.
- Securely package the product to ensure it is not damaged during transit.
- Send the package to the following address:
Katarzyna Zabolotny
Ellwanger Str. 41
71732 Tamm
Germany - Include proof of purchase in the package (e.g., receipt or invoice).
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or damaged product).
5. Refunds
Refunds will be processed within 14 business days of receiving the returned item. The refund will be issued to the original payment method used at checkout.
6. Return Inquiries
For any questions regarding returns, please contact our customer service team:
7. Warranty and Guarantee Rights
If purchased product is defective, the consumer has the right to:
- repair or replacement: the seller must repair or replace defective goods within a reasonable time
and at no cost
- refund: if the repair/replacement fails, the consumer can demand a refund
