Contact Us
Have any questions or need assistance with our shop or custom designs? We’re here to help! Whether you’re interested in browsing our collection of stylish apparel or ready to create a one-of-a-kind custom jacket or T-shirt, feel free to get in touch.
FAQ
Returns & Exchanges
How much time do I have to return a product?
You have 14 days from the date of delivery to return a product.
What is the return address?
Please send returns to the following address:
Katarzyna Zabolotny
Ellwanger Str. 41
71732 Tamm
Germany
Katarzyna Zabolotny
Ellwanger Str. 41
71732 Tamm
Germany
Where can I find the return form?
The return form can be found [here] on our website or included in your package.
I want to exchange a product, how do I do that?
If you’d like to exchange an item, please contact us via email at office@puckaboo.com, and we’ll guide you through the exchange process.
Complaints
How can I file a complaint for a defective product?
To file a complaint, please contact us with details and images of the defect at office@puckaboo.com. We’ll assist you in resolving the issue.
Shipping
How long will it take to receive my order?
Shipping times depend on your location, but typically, you can expect delivery within 1-5 days. You will receive a tracking number once your order has been shipped. Custom items will be arranged individually.
My package arrived damaged. What should I do?
If your package is damaged, please contact us immediately at office@puckaboo.com and provide photos of the damage. We’ll assist you with the return or replacement process.
